Plan your Visit
UPDATED: SEPTEMBER 30, 2021
Whether this is your first time to see a TUTS production or your fortieth, we want to ensure that you enjoy every moment. Please take a moment to familiarize yourself with the new COVID-19 safety policies for attending productions at the Hobby Center for the Performing Arts. If you have any questions about our accommodations or services, please e-mail firstname.lastname@example.org or call 713-558-8887.
HEALTH AND SAFETY
PLEASE NOTE: The Hobby Center is implementing changes to meet the rapidly changing conditions, guidance, and recommended best practices. As conditions change, so may protocols and guidelines. Below are current protocols as of September 30, 2021:
Beginning October 1, all patrons ages 2 and older will be required to show either proof of a negative COVID-19 test result or proof of vaccination, and photo identification. Patrons ages 18 and older must bring a photo ID that matches the name on the proof. Guests younger than age 18 without ID must be accompanied by an adult with proper identification. All patrons, regardless of age or test or vaccination status, are required to wear a mask at all times while inside the Hobby Center.
For a full, up-to-date information about the Hobby Center’s health and safety protocols, click below.
Productions begin promptly, so we encourage you to arrive at least 15 minutes early. Doors open 90 minutes before the show and seating begins 30 minutes before the curtain. Come early and enjoy dinner or a beverage in the lobby.
TUTS offers a variety of accessibility services to our guests. To find out more, visit our Accessibility page.
For many patrons, attending a TUTS show is a special occasion, but formal wear is not required. Attire generally varies from business casual to cocktail dresses and suits. Above all, we want you to feel comfortable.
The box office is located just inside the front of the Hobby Center. Box Office hours are Monday through Friday from 9 a.m. to 5 p.m. Call 713-558-8887 for assistance by phone.
Camera and Recorders
The use of cameras and audio recording equipment inside of the theatre is strictly prohibited. Photos are permitted in the lobby areas.
Cell Phones and Other ELectronic Devices
Please turn off all cell phones and other electronic devices before the performance begins.
Children of all ages are welcome with a purchased ticket. Booster seats may be rented in the Grand Lobby of the Hobby Center. Theatrical performances are reflective of the period in which they were written and the period in which they are performed. Appropriateness of a performance for any specific audience member is a very subjective matter and therefore, we cannot make a recommendation on age or content appropriateness that will apply to everyone. There is always the possibility young or more sensitive audience members might find material to not be suitable for their viewing. To assist in your understanding of this show, please refer to the Study Guide on each show page.
“Lap Seats,” or free tickets for small children who wish to watch the show from an adults lap, are not available for our shows. Every individual who enters the theatre must have a purchased ticket.
Directions and Parking
Find your route and learn about parking here.
Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:
- Theatre phone number: 713-558-8887, option 7
- Your seat location: aisle, section, row, seat number
Food and Drinks
Refreshments are available for purchase in the lobby before the performance and during intermission. Guests may now bring their drinks into the theatre, but masks must be worn at all times except when actively consuming a beverage.
Please apply fragrance in moderation and refrain from talking or singing during the show.
Late Seating Policy
Patrons arriving late will be seated at the first suitable pause in the performance.
Lost and Found
To inquire about a lost item, please call 713-558-8887, Monday through Friday, 10 a.m. to 5 p.m. Lost & Found items are stored for three months, and then donated to charity.
You can view the length of each individual show as well as intermission schedules on the show page.
Season ticket holders have access to special benefits, including free ticket exchanges and discounted seats. Visit our subscriber services page for more details.
You may purchase tickets online, by phone, or in person at the box office. Tickets are non-refundable.
If you’re unable to attend a performance, you may donate your tickets to Theatre Under The Stars and receive a tax-deductible receipt for your income taxes. Click here to learn more about ticket donations. Please call 713-558-8887 before the performance.
Season tickets subscribers may exchange their tickets for another show or transfer them to another guest. For more information about subscriber benefits, click here.
The resale of event tickets in Texas is legal. You may well find event tickets on sale at ticket brokers. Though brokers are never the primary sales point, they access tickets by purchasing them in the same way as the consumer. Please keep in mind, when you buy from a broker:
- We cannot be responsible for tickets purchased through unauthorized third parties.
- We cannot replace your tickets if they are lost or stolen.
- We cannot exchange your tickets into other performances.
- We cannot issue a refund to you in case of an event cancellation.
- We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance.
- You may be paying much more than the ticket’s face value.
- We cannot contact you with information regarding time changes, show cancellations or other information.
Help us serve you in the best manner possible. Purchase your tickets directly from Theatre Under The Stars or the Hobby Center Box Office.
If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.
With rare exceptions, all performances will take place as scheduled, regardless of weather conditions.