Careers

Senior Marketing Manager

REPORTS TO: Director of Marketing and Communications

STATEMENT OF JOB

The Senior Marketing Manager is responsible for developing integrated marketing campaigns including advertising planning, media buying, patron contract strategies (direct mail and e-mail) and promotions to optimize revenue for TUTS.

JOB DUTIES

• Identify marketing opportunities and develop marketing campaigns for subscriptions and individual productions including timelines, advertising, promotions, and collateral;
• Plan, purchase, and schedule print, television, radio, outdoor, and digital advertising;
• Develop and manage all creative materials including graphic elements, print, collateral, and electronic advertising;
• Primary liaison for all advertising/media inquiries from outside sales representatives;
• Manage all direct mail campaigns including contact strategy, proper mailing standards, and post-mailing analysis;
• Identify and develop strategic grass roots marketing plans including web marketing tactics, word-of-mouth campaigns, and buzz generation;
• Identify, secure, and manage promotional partnerships with media, restaurants, theaters, and designated organizations including TUTS Culture & Cuisine program;
• Determine and manage marketing expenses for individual productions and designated campaigns;
• Propose and manage promotions and contact strategies for development and education departments including development of all support materials from concept to completion.

OTHER DUTIES

• Work closely with education, artistic, and public programs to develop branding and outreach activities to deepen patron’s theatre experience;
• Build and maintain relationships with members of the local arts community;
• Lead for annual Theatre District Open House;
• Attend various administrative and community meetings, serve as on-duty staff member at selected events, and complete other duties as assigned by the Director of Marketing.

QUALIFICATIONS

• B.A. in Marketing/Advertising or other related field
• (5+) years previous experience in advertising, media buying, and promotions
• Strong background in digital media and e-marketing
• Proven ability to supervise multiple employees
• Strong analytical skills and ability to manage revenue and expense
• Experience working in non-profit performing arts including Tessitura helpful
• Ability to solve problems with creativity and efficiency.
• Excellent planning and organizational skills.
• Ability to communicate effectively and persuasively in oral and written communication on an interpersonal or group level.
• Ability to listen effectively to assist staff in identifying and resolving challenges.
• Ability to manage multiple priorities to ensure work is completed in a timely and productive manner.
• Ability to work in a fast-paced environment and maintain a sound perspective, essential for maintaining healthy relationships with co-workers.
• Ability to work effectively with a variety of people in various settings.
• A positive attitude and an earnest interest in providing good customer service
• Knowledge of Windows products, including Word and Excel.
• Exemplary attention to detail and accuracy.
• Ability to maintain confidentiality.
• Strong commitment to diversity and inclusion.
• Ability and commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status.

Please send Resume and Cover Letter to: Recruiting@tuts.com

Patron Services Representative

JOB PURPOSE

The Patron Services Representative position will support the day-to-day operations of the Ticket Operations/Sales, Group Ticket Sales and Marketing departments. The position will assist with general office duties during regular business hours as well as day of show activities including, but not limited to, pre-show set-up, special event coordination and sales efforts.

We are now hiring Seasonal/On Call positions

DUTIES AND RESPONSIBILITIES

• Responsible for opening and closing daily
• Responsible for printing tickets/ Gift Certificates – will call, mail, mobile delivery, print at home
• Answer phones and take Patron inquires related to new sales, prior sales, ticket exchange and other services

QUALIFICATIONS

• Some knowledge of Musical Theatre preferred but not required.
• Consistent, punctual and regular attendance.
• Proficiency in Microsoft office (Excel/Word).
• Ticketing and/or Customer Service experience required
• Available to work flexible hours including evenings, weekends and holidays.
• Experience on Tessitura Ticketing System preferred
• Ability to communicate effectively and persuasively in oral and written communication on an interpersonal or group level.
• Ability to manage multiple priorities to ensure work is completed in a timely and productive manner.
• Ability to work in a fast-paced environment and maintain a sound perspective, essential for maintaining healthy relationships with co-workers.
• A positive attitude and an earnest interest in providing good customer service
• Exemplary attention to detail and accuracy.
• Ability to maintain confidentiality.
• Strong commitment to diversity and inclusion.
• Ability and commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status.

Apply to: recruiting@tuts.com