Theatre Under the Stars

Subscriber Services • 2020/21 Season

Thank you for being a TUTS subscriber. Along with your great seats, you have access to some very special benefits!


FREE EXCHANGES*

ACCESS TO TICKET EXCHANGES BEGINS MONDAY, JULY 6

You may exchange your tickets from one performance of a show into another performance of the same show, if you make the request at least 24 hours prior to your scheduled performance. Ticket exchanges can be made online at tuts.com/ticketexchange or by calling 713-558-8887.

*Exchanges are based on ticket availability. Ticket prices often vary by performance and according to seat location. If the newly assigned seats are of a greater value than those being exchanged, the subscriber will be charged the difference in price. If the new seats are of lesser value, the subscriber will not receive a refund for the difference.


FREE SHOW SWAP*

ACCESS TO TICKET EXCHANGES BEGINS MONDAY, JULY 6

Once per season, you may swap your seats from one show for an equal number of seats at another show in the season – free of service charges. Your request must be made at least 24 hours prior to your earliest scheduled performance. You may swap your tickets in person at the TUTS Box Office or by calling 713-558-8887.

*Swapping tickets between productions is based on ticket availability. Ticket prices often vary by performance and according to seat location. If the newly assigned seats are of a greater value than those being exchanged, the subscriber will be charged the difference in price. If the new seats are of lesser value, the subscriber will not receive a refund for the difference.


DISCOUNTS ON ADDITIONAL SEATS*

ACCESS TO ADDITIONAL SEATS BEGINS MONDAY, JULY 6

Subscribers save 10% off additional seats for family and friends. Donors at the Founder’s Club, Director’s Club, Stage Door Circle, Star Patron and Patron levels receive 20% off additional tickets for all performances in the season. You can purchase tickets online by logging in to your subscription account, and your discount will automatically be applied.

You can also purchase discounted tickets by phone at 713-558-8887. Please identify yourself as a TUTS subscriber when you call.

*Subject to availability. The Hobby Center requires a $5.50 facility fee per ticket.


LOST-TICKET REPLACEMENT

If you’ve lost or misplaced your tickets, we will replace them free of charge. Call us at 713-558-8887 or email guestservices@tuts.com to request ticket replacements. We will reprint your tickets and hold them at Will Call at the TUTS Box Office beginning 90 minutes before curtain time for your next scheduled performance.


INTEREST-FREE PAYMENT PLANS

Pay by credit card in easy installments between now and Aug. 15. No additional fee.


MONEY-BACK GUARANTEE

If you are not fully satisfied with your seating locations, or need to cancel for any reason, you will receive a full refund if you notify us by Tuesday, Sept. 1.


ADDITIONAL PERKS

Save 10% at Encore, our Broadway boutique located in the Hobby Center.
Save 10% on student enrollments at the Humphreys School of Musical Theatre and The River.
Advance access to seats for special TUTS events, including the Tommy Tune Awards.

THE LITTLE MERMAID

Need assistance with your subscription?

By phone:
713-558-8887
Mon.-Fri. 9AM – 6PM

By Email:
guestservices@tuts.com.

For more information about additional Donor Club benefits, including access to the Green Room experience at intermission, visit tuts.com/donorclubs

For more information about assessibility services, visit tuts.com/accessibility